Want to be part of the team? Send your resume to firstname.lastname@example.org
Like coffee? Love customer service? Come be a part of a local coffee company!
No prior coffee experience required.
Qualities of a Barista:
A barista serves an experience of connection through the act of offering coffee. While they are increasingly knowledgeable about the coffee and beverages served, a barista recognizes that the human connection- that between themselves and the customer as well as themselves and their coworkers is what real service is really about. A barista honors the connection with their customers through a friendly and accessible demeanor. Always genuine, the barista is curious and engaging, but also confident. Why? Because they are well trained in their position but also know there is always something to learn and more ways to grow.
In order to honor the connection with their coworkers, a barista is punctual and able to manage their time well. They are consistent in both their work and relationships. Through self and social awareness, they are able to communicate their needs.
Most importantly, a barista is enjoyable to be around. They take care of themselves and ensure their own understanding of the expectations put on them. At their best, they are deeply committed to the values and offerings of the company and seek to embody them in every aspect of their work.
The Role of a Barista:
• Adhere to all recipes, presentation standards, and operational procedures including, but not limited to cash handling, inventory management etc.
• Adhere to all company policies and values
• Attend check-in with Assistant Manager
• Attend check-in with Manager 1x/quarter
• Attend quarterly CB meeting
• Attend mandatory All Company meetings
• A normal day includes the physical demands of standing/walking for 4 hours at a time, crouching, conversing, and fine hand manipulation
• Must be able to lift 20 pounds from floor to shoulder height multiple times daily
• Must be comfortable with moderate amount of noise
If interested please send resume to email@example.com
The Lead trainer's scope of work includes the following:
To manage overall training schedule for new barista hires
• Manage associate trainers
• Assign trainings
• Coordinate with managers about schedule needs
To constantly innovate upon training program
• To look for inconsistencies and ensure "quality control/re-certification" of critical training milestones.
• To integrate hospitality and people connection training with the "hard skills" of being a barista.
• Emotionally intelligent
• Great communicator
• On a personal journey of ongoing self-discovery
• Have 2+ years retail and/or customer service experience
• Have 2+ years specialty coffee or equivalent experience
• Have 2+ years as an educator/mentor/guide/trainer
• A strong and diverse knowledge of specialty coffee preparations.